Lifecycle stage and Lifecycle stage status attribute value maintenance

[perumalselvam]

Can we able to hide any values for Lifecycle stage & Lifecycle stage status attributes for CMDB tables?

[Mathew Hillyard]

HI @jensgadeberg,

I should have been more clear:  It is my understanding that users should not be manually selecting lifecycles if they are still using operational status/install status and have not migrated to life cycles completely - choose the operational or install status and it sets the life cycle stage and status.

Moving away from the traditional status values is not a simple organisational change - think of reporting! Typically there will be a transition period where the values may be populated but the organisation hasn't pivoted to life cycles totally.

Back to the OP - I wouldn't recommend hiding life cycle values from users. There will be a better way to manage data quality - ideally automation to set values based on business logic, or it could be user education or a tweak to the way your processes run.

[Mahathi]

Hi @perumalselvam ,

I agree with @Mathew Hillyard . Lifecycle and Lifecycle stages should get automatically set based on other attribute like operational/install status. It should be a standard as well.

Suggesting some videos that might help with better understanding on the mapping.

https://www.youtube.com/watch?v=TfRv1VTRsgM 

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi

[perumalselvam]

Yes, you might be correct for the users who is using it for so long using the legacy attributes. But we have started to use the New attributes to start with (Lifecycle stage and Lifecycle stage status) as ServiceNow prefers to use CSDM / New attributes.

However, thank you for the response @Mahathi @Mathew Hillyard. Much appreciated.

[Mary Vanatta1]

Here is a coaching presentation on Lifecycle Stage and Status in Now Create: https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=27e8d18847213110db63fb25126d436f&n...