Manual Service mapping

[AnthonyMull]

Hi Community,

We are building our CMDB in our service now instance. We have a tool that will be mapping our CIs at the Infrastrucutre layer like, applications, servers, Networking devices etc. So this is going well. However we are having great difficulty mapping Application services, Business services, Technicall services and service offerings. I have some questions please:

1. What is the general hierachy of the 4 services Application services, Business services, Technicall services and service offerings, basically what sits at the top.

2. I think we have to do this manually as we do not have ITOM , can you help on how to do this.

3. Do you have a basic example of how we can do this , for exampel using somethign like Sharepoint or maybe Email?

Thanks in advance.

[Stig Brandt]

Hi @AnthonyMull 

these 4 layers are manual any ways, no itom will help you here.

look at now create, here is great help, getting started with csdm, model examples, what to do etc. both papers and PowerPoints.

Good luck with your journey.

best regards

Stig Brandt

[Daniel Borkowi1]

Hi @AnthonyMull,

you will find very good examples here: https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=42ab53fac38c9a101ac0f60f0501314f&n...

From Business Application to Application Service (with Consumes relationship type), Technical Service to Techical Service Offering (reference in TSO) to Application Service (Contains) and Business Service to Business Service Offering (reference) to Application Service (Depends On relationship) will be manual mapping also if you have ITOM licenced.

ITOM will start with CI under Application Service. I don't now your infrastructure and the complexity of it, but I expect it will be hard to maintain this stuff manually. I guess you have other good sources there you can import most of the stuff. You can build powerful imports with IntegrationHub ETL. For sure you can create all your Infrastructure manually in the System, but this is tough.

Netherless, building up all the relationships between the CIs it's in my opinion almost impossible. But to easily relate your Infrastructure to Application Services, you can use the Manual or Dynamic Service population method:

Manual you can use, if the CI set is stable or if it's maybe something like all Servers with a name prefix you can use the Dynamic Service method, which uses a filter to select this devices within a table.

Greets
Daniel

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