Mapping multiple companies to the same application CI

[Elias10]

We have several application CI's used by multiple Business Units/Companies

We would like to show the relationship between these CI's and the multiple Business Units in our CMDB

What would be the best practice for doing this

[mikkojuola]

Hello Elias,

I suppose, using Service Offerings and Subscriptions should do the trick. You can subscribe to a Service Offering on multiple different levels like User, Group, Department or Company.

So, the whole model would include: Application --> Application Service --> Business Service Offering --> Subscriptions.

Cheers,

--Mikko

[Elias10]

Hi Mikkojuola

Thanks for your reply,

I had a look and could only subscribe to a Business Service Offering as a user level.

How would we subscribe as Group, Department or Company?

Regards

Elias

[Elias10]

Answering my own question here

If you install "Service Portfolio Management Foundation" plugin you can see subscription by Group, Company, Department, etc

[mikkojuola · Accepted solution]

Indeed, forgot that part.

There isn't an option for "Business Unit" at the moment, so I'm not sure if this is the way one should handle subscriptions in the future. But that's at least the only way I know out-of-the-box at the moment. And should work with Service Offering to Catalog Item linking using the "Available for Subscribers" relationship.

Cheers,

--Mikko