Missing Attributes after Converting Business Service CI

[l337]

In the cmdb_ci_service table once a business service CI is converted to a Calculated Application Service, the CI takes on the new Calculated Application Service class / form, I noticed the form for this class contains very little information (attributes) compared to what we currently have on our Business Service CI form.

On our Business Service CI form, we have attributes such as Environment, Support Group, Approval Group, Application location, and many more which all provide value to us however these are no longer visible on the new form since the conversion. I understand this information is still visible in the list view, however our current CI attestation process requires application SME's to review specific attributes on the form which are now all missing.

I am looking for some suggestions on the best way to proceed as we are currently in the process of converting all our CIs in the service table to the cmdb_ci_service_auto table.

Would the best approach be to add those missing attributes to the Calculated Application Service CI form?

[Mark Bodman]

The Application Service Wizard under the CSDM navigator asks for this data, see below. All application service types go through this wizard, no matter how you populate them.  We also tend to see more of this information contextually set from the Business Application or Offering context, where commitments, subscribers, cost, etc. are managed for example.

Application service discussion is here: https://youtu.be/0UYFbVErr84?si=qv3rYdtPTaTIU_fy

Service Builder discussion is here: https://youtu.be/db5wjxz9pm0?si=3PLsYZm1KEqZK0jN 

[l337 · Accepted solution]

Thank you Mark,

I will use start using the Wizard for the creation of new Application Service CIs.

One of our dev's actually solved the issue I was having with limited information on the form. The View was set to additional info versus "Default View" in my ServiceNow for that form.

Thanks for all the info I've saved those links for reference!