Not getting data in my Digital Portfolio Management DPM portfolio

[Castrojc2k3257]

I'm getting zeros in the performance snapshot in DPM portfolio.  I have created Test incidents by selecting the Service and Service offering in my model.  I have already setup Technical Service, Technical Service offerings , etc. Created the Enterprise portfolio,  Executed the DPM historial 90 days job. 

Any idea why I'm not getting Performance Snapshot report data in my Enterprise Portfolio?

System version Xanadu.

[Mathew Hillyard]

Hi @Castrojc2k3257 

What are your Test Incidents referencing? Are you setting a Service Offering in the Incident's OOTB Service offering field? Otherwise I'd imagine there is no source data for the snapshot.

I hope this helps!
Mat

[Castrojc2k3257]

hi Mat.. yes I've selected Technical / Business Service offering in the Incident OOTB attribute. I have several tickets, some closed other open. These are tests.  I opened a critical incident and It is Shown in the DPM Portfolio under "Need attention". 

I have created KPI Group and mapped to my DPM portfolio. 

I run the DPM Historial 90 days job, after it completes, still showing Zeros in the "Performance snapshot" section. See image attached.

[Castrojc2k3257]

Attaching screenshots.

[Cassandra Kittl]

Make sure your DPM Scheduled jobs are active and running.