Old Knowledge base name is still reflecting in the portal

[Vignesh Roshan]

Renamed the existing Knowledge Knowledge base to Knowledge v1.01  by changing the title of the knowledge base.

But, the old is still appearing in the portal, the new name is not reflecting in the portal.

I have tried:

1 . Cleared the cache and then tried changing name .

2.  Cleared cache logged out , logged in tried changing name.

Nothing is helping me out for me. It would be really helpful, if someone can help me in this.

[Sujatha V M]

@Vignesh Roshan I have replicated the above issue and it works as expected in Portal. 

Could you please try to re-add the record under "Search Sources" in your respective Portal. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Vignesh Roshan]

Hi @Sujatha V M ,

Thank you for the reply. I have checked the articles it is updated as new name and the knowledge base table. I have even re-added my knowledge base in my service portal page under knowledge base related list.
Still experiencing the same issue.

[Sujatha V M]

@Vignesh Roshan Can you share your portal page related lists? 
Did you re-add to Search Sources or to some other related list tab? 

Also can you check if it displays properly incognito mode to check if it’s browser issue too. 

[Vignesh Roshan]

Hi @Sujatha V M,
I have cleared the cache and checked in the incognito. It's not working. It's replicating the new kb name in the table and everywhere in the back end. But it is not working in portal Knowledge filter.