Old Knowledge base name is still reflecting in the portal

Vignesh Roshan
Tera Contributor

Renamed the existing Knowledge Knowledge base to Knowledge v1.01  by changing the title of the knowledge base.

But, the old is still appearing in the portal, the new name is not reflecting in the portal.

I have tried:

1 . Cleared the cache and then tried changing name .

2.  Cleared cache logged out , logged in tried changing name.

Nothing is helping me out for me. It would be really helpful, if someone can help me in this.



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6 REPLIES 6

Kwood111
Tera Contributor

I am experiencing this same thing: renamed the knowledge base to correct a spelling error, but the search results in the Filter area of the service portal still show the old name. I cleared cache, didn't help. I read something about rebuilding the text index on the kb_knowledge table - might that possibly work? 

Would be great to get some input from some ServiceNow gurus here.

Vignesh Roshan
Tera Contributor

Hi,
I tried re-indexing the knowledge article search source. It helped me to populate the new knowledge base name.