Owned by, Managed by, Support group, Assignment group, Approval group, attributes question

miguelr
Tera Contributor

‎10-29-2020 02:51 PM

When registering an application service using the application services form I can see these different groups. (Also there is the approval group). Is there any OOB logic, relationship to other tables/modules, scripts behind these attributes? . I can see the "Owned by"  for the Business/Application owner, but "Managed by", "Support group" and "Assignment group" seem redundant to me.. is this more of a Data architect/process definition case by case bases,  if so you have examples / use cases?.  

I believe this applies to Technical services as well

Thanks, 

Miguel 

 

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miguelr
Tera Contributor

‎10-30-2020 11:40 AM

Thanks Amanda that is good information. It looks like that we can choose  how to  use the fields  for ITSM.  For the Owned by attribute it make sense that is more used on the  APM module. 

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Community Alums
Not applicable

‎04-27-2022 12:46 AM

Here is what ServiceNow CSDM team members have to say.

https://www.youtube.com/watch?v=MECwnUCf6ac

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