Pasting to Reference field

[AnnaO6373147320]

Is it possible to configure reference field such that pasting a value into it triggers the list autocomplete feature, similar to when a value is manually typed into the field?

[Wind0004]

Hi Anna, 

No, it is not possible to configure a reference field in ServiceNow such that pasting a value into it triggers the list autocomplete feature. The autocomplete feature in ServiceNow only works when values are manually typed into the field.

If you need this functionality, you might want to consider creating a custom UI widget or using a scripted REST API to achieve this. However, this would require additional development and could potentially impact performance if not done correctly.

Hope that helps. 

Regards,

Wind

[Maik Skoddow]

This is already working that expected way OOTB. If it's not working for you, please explain with more details and screenshot your scenario.

[AnnaO6373147320]

Sorry, I probably didn't explain it in a more clear way. What I mean is that when I manually type the record title I want to put from the reference list, I find it from the list and select it, that works fine. But when I paste the same title into the search field, it doesn't give me any suggestions. Is there any way to customize this?
Works when I manually type:

DOES NOT work when pasted same text: