PC software in the CSDM

[CasperJT]

Hi all,

While reviewing the CSDM White Paper and related papers / videos, something seemed to missing or perhaps just not explicit enough for my understandning.

Let's take a simple example such as Outlook 2016. This is a piece of software that is typically installed on a white collar employees PC's.

My question is, is this considered an application? since it is a deployed piece of software on a compute infrastructure.

If it is an application, how does this fit in the data model/should it fit in the data model.
If it should, is it then part of an Application Service called 'White Collar Laptop'?

I hope the question makes sense.

Thanks,
Casper

[Paul Santaniell]

Robin,

Nick's answer may trump mine as we don't have APM or SAM installed. I was thinking that the CIs would be all of the computers with the relevant OS (or software) included in the various phases of the migration. 

Ultimately, I'm trying to avoid duplication of CIs as we already have hardware CIs for the computers and Software CIs for the relevant software. However, the use of Business Apps is a new idea worth considering.

Paul

[RobinR1]

Thank you both - great perspectives, as we do not yet have APM, but are looking into having this next year.  appreciate the input. 

[AnneWorkman]

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