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Product Instance 2.0 life cycle stage /stage status

ravi112
Tera Contributor

We are trying to enable product 2.0 which will enable the sync between legacy fields and the new life cycle stage /stage status fields.

 

The sync is mostly depend on the life cycle mappings. but I couldn' understand how that works. if i change the operational status in the CI record, that is not reflecting in the corresponding asset record though there is a mapping.

 

Does any one has any idea how the mapping works ?

 

Thanks

1 REPLY 1

CharlesT0808826
Tera Contributor

I'm doing some research into CSDM 5.0, and happened upon this question. In the whitepaper, ServiceNow has this to say about Life Cycle Stage/Status synchronisation for legacy fields: 

 

"With the introduction of Product Instance 2.0 (PI2.0) in the Xanadu family release, optional activation of PI 2.0 will eliminate synchronization efforts between legacy configuration item statuses (intall_status, operational_status, hardware_status) with Life Cycle Stage and Life Cycle Stage Status.

 

Because this synchronization process was problematic and failed to deliver consistently positive user experiences, the legacy synchronization was eliminated. In its place, ServiceNow implemented synchronization of Life Cycle Stage and Life Cycle Stage Status between CI, asset, and install base item (IBI) from CSM."

 

Seems they may have descoped the legacy field sync which is not surprising given the number of issues that were arising.