SNOW to ADO integration workitem creation for ADO team project dashboard

[Suryareddi]

We are implementing ServiceNow (SNOW) to Azure DevOps (ADO) project integration. The current setup is as follows:

When an Incident is created in ServiceNow, a corresponding Work Item (Bug) is automatically created in ADO.

When a Problem is created in ServiceNow, a corresponding Issue is automatically created in ADO.

Our new requirement is that there are multiple ADO Team Project Dashboards. Once any Work Item or Issue is created in ADO, another related ticket should automatically be created and assigned to the respective ADO Team Project Dashboard.

Question:
After a Work Item is created in ADO, and a related ticket needs to be created for the respective ADO Team Project Dashboard — should this configuration be handled by the ServiceNow team or the ADO team?

as per my analysis we are not sure about the ADO functionality , project configuration, So ADO team should configure . 

[Swapna Abburi]

Hi @Suryareddi 

When you say, "a related ticket needs to be created for the respective ADO Team Project Dashboard", are you referring to a ticket creation in ServiceNow? if yes, then an outbound integration has to be setup in ADO using ServiceNow inbound APIs.

[Suryareddi]

@Swapna Abburi 

For example we are created incident in the ServiceNow end and corresponding devops ticket will create in ADO board.

Devops  ticket crated. 

Simultaneously need to create the another work on ADO-Team project 

is this possible from ServiceNow end?