Relating Infrastructure CI's to Technical Service Offerings

[mhives]

I'm looking for a little help regarding how to map Configuration Items to Technical Service Offerings.

In the CSDM 2.0 Whitepaper it looks like we should use the “Manages:Managed By” relationship type, but I can see other relationship types mentioned in Orlando documentation and also in this forum.  My assumption is that for some of the cases below to work, the correct relationship type must be used.

Cases/Questions:

Users (both end users and "agents") might choose either the specific Infrastructure CI or the Service Offering

Choosing a Service Offering in Incident should filter the list that pops up for Affected CI's

When choosing an Infrastructure CI in and Incident that is related to a Service Offering, does the CI automatically pick up the commitments related to the Service Offering? Does the Service Offering field get automatically populated?

Does an incident on an Infrastructure CI create an outage for the related Service Offering? and therefore impact the Service Offerings availability?

If anyone has any insight, or can point me in the right direction I would really appreciate the help.

[Mary Vanatta]

The only place recommended to have a relationship and a reference would be from the service offering to the service.  OOB there is only a reference.  But for map visibility it is ok to create a relationship to the parent service.   Remember the purpose for relationships.  🙂

Too many relationships or incorrect relationships can cause reporting and routing issues.  

[Alec Hanson]

Glad to hear you thoughts there as had just come to the same conclusion

[Mary Vanatta]

@Alec Hanson   The diagram from K19 has since been updated as of October 2019 in the CSDM 2.0 deck, the relationships above are from the CSDM 2.0.    

[Alec Hanson]

Thanks @Mary Vanatta I realised the error of my ways - it was the only example diagram I had seen.

[carlosbertaso]

If the customer has ITOM, Service Mapping and ITSM (SPM).

Could the Outage detected in Service Mapping create an automatic outage for the availability of a Service Offering?