Relationship between Business Capability and Business Service

Darin Ohde · ‎06-17-2019

I'm looking at the CSDM Knowledge 19 Intro presentation and specifically the "SAP Financials Wave 3 Run" visual. I've had in my head (possibly incorrectly) that "The Business" (the blue boxes) generally would consume "Business Services" (the green) and the relationships would trickle down from there.

In this visual the "Business Service" of "Financial Accounting" is another separate angle of attack to context around Application Service of "SAP finance (Prod)"vs a linear relationship.

So my question is does the CSDM allow for blue boxes to directly consume the green "Business Services" and make their way to Application Services from that direction? If it does, what are pros/cons?

It seems like organizations wanting to move towards Enterprise SM will want to be able to do map capabilities/blue boxes directly to non-IT Business Services...right?

My poor quality mockup below.

marioperron · ‎06-17-2019

Hi Darin,

I personally think that these are "independent views" depending on who you talk to. The Business Capabilities (blue view) should (to my opinion) serve the "main or sole" purpose of identifying the business impact and help to drive priorization of activities inherent to Business Applications or their supporting infrastructure.

The Business Services view (green) is there for impact assessment for Change or Event Management purposes. It can also facilitate Problem Management discussions and so on.

Although you could link them the way you describe, I believe they should be kept separate in order to not "pollute" one view with the other's pertinent information.

My two cents... 😉

Mario

mikkojuola · ‎06-25-2019

Hello Darin,

I've been thinking about this connection also and took a bit different approach. Basically want to keep Business Capabilities, Services and other Configuration Items in CMDB as different, but connected, models.

Wrote a short article about it also at https://www.justinlabs.io/servicenow-common-services-data-model-discussion-continues/

In the examples in my blog, I also moved Business Applications into the CMDB box, since I like to think that not all capabilities are tied to Business Apps and also not all services relate to applications. What do you think?

--Mikko