Relationship for business capability

[Brian Lancaster]

I'm trying to figure out what relationship to use for Business Capability. I found this post that says Business Capability should be related to Services based on the suggested relationship. However, for some reason in my instance Business Capability has no suggested relationships. I decided to look at my PDI but suggested relationship is not with Services instead it is with "uses" Unique Certificate.

Edit: I just had my manager setup a PDI that had nothing installed. There are no suggested relationships in the PDI either. It appears the one in my PDI is because I had installed some of the store apps that expand the CMDB.

So I have three questions.

1. What should the relationship should you use for Business Capability?

2. What CI should it be related to?

3. What if I have parent child relationship between Business Capabilities?

[Tomas Lozano]

Hi Brian

I just noticed I missed the CI part, so in addition to my previous answer:

If you have the CI relation right between the lowest business capability node and the business application you get access to the CIs from that point onwards i.e., the business application is linked to the application service (Consumed by::Consumed).

The end result is an end to end view of which CIs support which business capability

Thanks,

Tomas

[Carolyn Rast]

@Brian Lancaster 

Business capability Provided by::Provides Business application

Business application Consumes::Consumed by Application service

Business application(s) are operational CIs available to Incident, Problem, Change as are Application service(s) (a.k.a. running instances of the business application)

[MaggieT · Accepted solution]

Hi Brian,

1. The CSDM has that a Business Application can be directly related to:

• Other Business Applications (parent - child)
• Business Capability (Provides - Provided By)
• Application Service (Consumes - Consumed By)
• Information Objects (Uses - Used By)

2. Your CIs should be related to an application service and then the application service relates to Business Application.

3. It is possible to have parent - child relationship between Business Capabilities.  The top Parent Business Capability should be set at level 0 then child capability set at level 1 and so on.  You will then be able to view all related business capabilities in the dependency view of the Business Application.

Have you tried to manual add a relationship to a Business Application record? If you try to  manually add relationships, the suggested relationship is available OOTB.

Hope this helps.

Cheers,

MaggieT