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Service Commitment SLA Results not populating correctly.

zuhaili
Tera Contributor

‎10-20-2025 08:31 PM

I am creating SLAs with Service Commitment through Service Offerings. I understand there is a daily job that runs that calculates the SLA Result. However, somehow the records are not populated in the SLA Results and resulting in 100% of Total Achieved, which is wrong, as I have Incidents that are already breached.

Does anyone know how the "Tasks for Interval" related lists is populated? I have uploaded the screenshot to show this. 

Thanks

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Kieran Anson
Kilo Patron

‎10-22-2025 08:58 AM

Is the system property com.snc.service.offering.field set to cmdb_ci or service_offering? SN is potentially aggregating on the wrong field

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zuhaili
Tera Contributor
In response to Kieran Anson

‎10-22-2025 04:52 PM

I've set that system property to service_offering

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