Service Offering different approval Groups by Company(User)

Dario_C
Mega Sage

‎08-01-2023 06:20 AM

Hi Guys,

I need to configure approver groups for #ServiceOfferings based on the company that has the sys_user on the employee portal. So, based on the company that the user has to change the approver group of the Service_offerin

We have a flow in production which is currently based on the SOF approving groups (field oob) for these based on the company which in total are about 15 sofs. I thought about integrating a flag on these sofs and create a subflow that controls the company of the user. But I was looking for something OOB but not custom. Is there a way to give multiple approver groups to a Service_offering ?

 

Thank in advance

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Niklas Peterson
Mega Sage
Mega Sage

‎08-20-2023 11:04 AM

Hi @Dario_C 

Have a look at the Teams related list.
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

It allows multiple Approval Groups for the Service Offerings. If you add Company to the Groups then you could match it with the Company of the users.

Regards,
Niklas