Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Service Offering different approval Groups by Company(User)

Dario_C
Mega Sage

‎08-01-2023 06:20 AM

Hi Guys,

I need to configure approver groups for #ServiceOfferings based on the company that has the sys_user on the employee portal. So, based on the company that the user has to change the approver group of the Service_offerin

We have a flow in production which is currently based on the SOF approving groups (field oob) for these based on the company which in total are about 15 sofs. I thought about integrating a flag on these sofs and create a subflow that controls the company of the user. But I was looking for something OOB but not custom. Is there a way to give multiple approver groups to a Service_offering ?

 

Thank in advance

0 Helpfuls
  • 731 Views
1 REPLY 1

Niklas Peterson
Mega Sage

‎08-20-2023 11:04 AM

Hi @Dario_C 

Have a look at the Teams related list.
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

It allows multiple Approval Groups for the Service Offerings. If you add Company to the Groups then you could match it with the Company of the users.

Regards,
Niklas