Show CIs based on selected Service Offering

[Patrick Cavanau]

Hello, 

I have a requirement to make it so when the service offering is selected on an incident, it will only show the CIs that are related to that offering. If there are no CIs that are related to the offering, it will continue to display all of them. I am not sure how to go about achieving this as CIs and service offerings are not related directly through a field, but instead with the relationship feature. 
Thanks for any help!

Regards

[Krushna R Birla]

Hi @Patrick Cavanau 

You can add reference qualifier on CIs based on your service offering. This will helps you to resolve your requirement.

Below article will help 

https://www.servicenow.com/community/itsm-articles/reference-qualifier/ta-p/2306509

This will definitely helps you to resolved your issue. Let me know in case you need to understand the flow or you can DM on LinkedIn.

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla

[Patrick Cavanau]

Thank you @Krushna R Birla, 

My issue is that the reference qualifier does not show a service offering field as there is not a reference field on the CI form for this. They are connected with relationships.

regards

[Krushna R Birla]

It would be great if you share snapshots here so that I can understand it in better way and can help you.

Thanks,

Krushna Birla

[SK Chand Basha]

Hi @Patrick Cavanau 

https://www.servicenow.com/community/itsm-articles/how-to-configure-incident-management-to-align-wit...

Mark this helpful and Accept Solution!! If this helps