Problem: Tag Based Map with a Change record on a Server is not identifying Business Service Offerings as an "Impacted Service".
We are running Zurich and have beat our heads against the wall to determine if this is possible or we have some type of configuration issue.
Server -> Service Instance -> DISCONNECT -> Business Service Offering -> Business Service.
If we create a Change Request against the Service Instance, no problem. the Business Service Offering is listed on the Impacted Services panel.
If we create a Change Request against a tagged server that is part of the Service Instance the Business Service Offering is NOT listed on the Impacted Services panel.
What are we missing? Is this possible out of the box? We've tried a multitude of system properties, traversal rules, etc. No luck. If we create a top down service map, the above scenario appears to work no problem.
Are we expecting something out of Tag-Based Maps that doesn't exist?
What troubleshooting steps or incremental scripts do you suggest to fine the missing link????
Thanks
Scott
