Technical Management Services vs Business Services.

[toddsmith3]

They have different SERVICE CLASSIFICATION, do you also differentiate their CLASS?

[Damhoej]

ServiceNow is moving towards a more granulated use of Services.
So my best advise is to switch to Service Builder for creating and maintaining services.
In that context it is worth noting that emphasis is on offerings, since they are the records you actually work with.
Services are now just a collection of offerings (to say it popular)

[yashkamde]

Hello @toddsmith3 ,

In short yes, their Service Class is differentiated:

• Technical Management Services > Represented under consumer facing business service tables (cmdb_ci_service).
• Business Services > Represented under provider-focused technical management tables (cmdb_ci_service_technical).

Differentiating further:

Technical Management Services	Business Services
IT infrastructure & operations	Business process & customer-facing
Focus on stability & performance	Focus on delivering business value
Examples: server mgmt, network, DB	Examples: payroll, HR onboarding, CRM
Consumers: IT teams	Consumers: employees, customers

If my response helped mark as helpful and accept the solution.

[Mathew Hillyard]

@toddsmith3 

Be careful with the advice you get on the community, there appear to be a few posters spraying AI slop to up their post count then using bots to mark their posts helpful to boost their community profile.

To cut through the noise:

Business Service [cmdb_ci_service_business] and Technology Management Service [cmdb_ci_service_technical] are on individual child tables that extend Service [cmdb_ci_service] and have been for several years. 

Service classification is not used consistently. Business Services and Offerings are named Business Service but Technology Management Services, Offerings AND all types of Service Instance class are all named Technical Service.

I hope this helps!

Mat

[toddsmith3]

So for Business Services, Business Service Offerings, Technical Services, Technical Management Services, what should each be for CLASS and for SERVICE CLASSIFIC ATION?

[SGienow]

Their classes are actually defined by the names you've put there.  Think of the classification as who the audience is.
There's a great CSDM Workshop deck on now learning, and this is also in the CSDM 5.0 whitepaper: https://www.servicenow.com/community/common-service-data-model/csdm-5-finally-get-the-csdm-5-white-p...

Business Service - cmdb_ci_service_business - classification - business service
Business Service Offering - service_offering - classification - business service
Technical Management Service - cmdb_ci_service_technical - classification - technical service
Technical Management Service Offering - service_offering - classification - technical service