Technical Services - CSDM

[Mark113]

All,

This might be a 'its depends' question - but how high level should Technical Services be, some examples:-

Should it be "Monitoring" or  "SolarWinds Monitoring" or "Azure Monitoring" 

Should it be "Directory Services" or "Active Directory" or "Okta Directory Services"

My thinking is keep the Technical Services high level i.e. Monitoring and use specifics for Technical Service Offerings as they will relate back to contractual SLAs/Commitments.

How is everyone else doing it? 

Thanks

Mark

[VaranAwesomenow]

I agree with keeping technical services at high level and offerings more specific.

Idea of offerings is to allow IT to request offerings, lets say there is a Oracle DB UK as offering, then anyone looking for Oracle DB UK support / service can request this offering.

SLAs / SLOs also apply at offering level.

[Jimmers]

Mark,

     Have you considered ATUM Taxonomy to help define your Technical Services?
https://www.apptio.com/platform/atum/

Looks like they have an updated public poster

The ATUM Poster for the Public Sector (apptio.com)