Unable to Find Problem, Change and Knowledge Modules in Application Navigator – Admin + ITIL Roles A
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7 hours ago
I'm currently learning and practising ServiceNow Administration.
I'm facing an issue with my instance. I can access Incident records, but when I search for the following modules in the Application Navigator, they are not appearing:
Problem
Change
Knowledge
Troubleshooting already performed:
Verified that my account has both Admin and ITIL roles.
Searched for Problem in the Application Navigator.
Checked the available modules, but it shows "No Results".
My Incident module is accessible.
Could someone please guide me on why these modules are not appearing and how I can resolve this issue?
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7 hours ago
What kind of instance do you have? ServiceNow has updated the ITSM modules to no longer include everything on core instances. You'll need the advanced ITSM plugin installed.
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7 hours ago
Hi @imrantanvee
Install Service Operations Workspace (SOW) ITSM Advanced (sn_sow_itsm_adv_ct)
If it is your PDI , Recommended version: 9.1.1
Post installation, check it, modules will appear .
