User list is not showing in filter option and selected user names are blank

[Thant1]

Hello Everyone, 

Has anyone experienced with the same issue as the user list is not showing in filter options, even the selected user names show as (empty) in the list? Please refer the screenshots attached.

I have tried to resolve this issue by deactivating my custom the Script Include and Business Rules related to sys_user and sys_user_group as well as clearing some caches however nonetheless could resolve the issue.

Please advice me if you have any solutions to resolve this issue.

Instant version: Zurich

Issue encounter: user list and user name are blank in Platform View

Thanks in advanced!

Thant

[adityahubli]

hello @Thant1 ,

Can you please check acl related to sys_user table , i think you impersonate another user rather than system admin. First impersonate as system admin and see same issue is faced to admin or not , if yes then there some restrictions  were added on  sys_user table or sys_user_grmember, sys_user_group table.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Ankur Bawiskar]

@Thant1 

is this showing name for admins and not showing for non-admins?

Seems non-admins don't have field level READ ACL for Name field

check that by using access analyzer

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Thant1]

Hi @Ankur Bawiskar , 

Appreciated for your advice. The issue is both admin and non-admin arent able to see the user list and user names in the filter option of the form as well as in the related list. 

I have checked with the access analyzer and confirmed all the permission is passed. 

Not sure, could this be kind of instance error or smth...One thing for sure is I didnt really touched the acl part before encountering this issue. 

Please let me know if you have any workarounds.

Thank you! 

[Ankur Bawiskar]

@Thant1 

was this working fine earlier?

Did you recently upgrade?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏