User list is not showing in filter option and selected user names are blank

[Thant1]

Hello Everyone, 

Has anyone experienced with the same issue as the user list is not showing in filter options, even the selected user names show as (empty) in the list? Please refer the screenshots attached.

I have tried to resolve this issue by deactivating my custom the Script Include and Business Rules related to sys_user and sys_user_group as well as clearing some caches however nonetheless could resolve the issue.

Please advice me if you have any solutions to resolve this issue.

Instant version: Zurich

Issue encounter: user list and user name are blank in Platform View

Thanks in advanced!

Thant

[Thant1]

It was working fine before upgrading to Zurich version. Have upgraded a month ago.

[Nilesh Pol]

@Thant1 Verify whether, all those user record actives or not?

given link may solve you issue:

Related list is not displaying 'Group Memebers' list , a filter is applied by default - Support and ...

if my response helped, please mark it as correct and close the thread this helps future readers find the solution faster!

[Thant1]

Hi @Nilesh Pol 

Appreciated for your advice. There is no changes made in both user and group table in related list under System UI, no specific filter has been applied. Its all baseline config. 

In fact, the issue exists in those fields referring to user table in all form from platform view, not only in group list.

Thanks!

[Nilesh Pol]

@Thant1 if No other customizations made by you and developers, then please raise HI ticket.

if my response helped, please mark it as correct and close the thread this helps future readers find the solution faster!

[Thant1 · Accepted solution]

Hello Guys!

Thanks for feeding your inputs to resolved the tedious issue. After I have tried some workarounds to trace the root cause, eventually the root cause was due to the custom column that somehow corrupted sys_user table and broken display value function.

Finally, the issue has been resolved after deleted the custom column triggering the error.

Thank you all.

Thant