I've created my first Dynamic CI Group and manually related that group to another Mapped Application Service. I immediately created a new INC against one of the servers in the group to test visibility on the service map. I can see the Dynamic CI Group in the service map and the related servers do show up under the Associated CIs tab but INCs (at a minimum) do not roll up to the service map.
I opened the new Dynamic CI group in the CMDB Workspace and the INC against the server does not show there either. If I create a new INC from within the CMDB Workspace, that INC does show there and on the service map.
If I open the server with the first INC in CMDB workspace, I see only the INC directly against it, not the one against the Dynamic CI Group.
I had hoped to use this process to link Citrix Services and Control-M services to Application Services while I work through getting the appropriate applicative credentials for those products through our systems.
Do you have recommendations on a better solution for what I am trying to achieve?
