Contracts Management attribute Question
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04-18-2025 12:22 PM
First time posting a question to the forum so please bear with me. Have a question on Contracts attributes as relates to Software Asset Management. Contracts has attribute "Vendor" which in our organization might mean two different things. There is the entity that develops and distributes the software like "Oracle" or "Microsoft". There is also the entity from which we purchase the software that might be a reseller. What attributes should be used to record both of these pieces of information while adhering to CSDM and avoiding customization? Thanks
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04-25-2025 07:30 AM
Normally you would only have the vendor on a contract. That is the logic in servicenow anyway. Which is reflected in the contract table in service now.
The manufacturer would be listed in the software product model (cmdb_software_product_model) table.
If you really want manufacturer on contract, you will have to customize a reference field.
At least this is to the best of my knowledge.