What are the different types of change tasks in change_request table in change management

mayanksinghrath · 3 weeks ago

AndersBGS · 3 weeks ago

Your question doesn't make sense, as change task is based on your process.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

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Anders

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Tanushree Maiti · 3 weeks ago

Hi @mayanksinghrath

Key Change Task Types:

Key Change Task types include Plan, Implement, Test, and Review. The specific tasks generated can vary depending on the change_request type (Normal, Standard, Emergency) and the project requirements.

Example:

In one client instance, for a Normal Change, we generate:
- Testing
- Implementation
- Application Verification (Review)
For a Standard Change, only the Testing task is created.

Common Change Task Types (change_task table)

Implement: Steps required to apply the change, such as installing hardware or deploying code.
Plan: Tasks related to planning, risk assessment, or scheduling the change.
Test: Steps for verifying the change in a testing environment.
Review: Post-implementation tasks to evaluate the success of the change.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Mathew Hillyard · 3 weeks ago

@mayanksinghrath

Please stop posting random questions in this forum. This is the CSDM forum. Try the developer forum instead.