What Product Model (if any) for Service and Service Offering?

Jacques Clement · ‎01-17-2024

I am looking into Digital Portfolio Management and wondering if there would be a valid reason for relating a Business/Technical Service and their offerings to a Product Model.

The benefits I see are:

Ability to indicate that the product itself has been retired but that its instantiated service is still in use and available;
Ability to add lifecycle phases like End of Support, End of Life, etc. to a Service or an Offering;
Ability to use certain Stage Statuses that are not available in Service but are in Model (e.g. Ideation/Pilot exists for Models but not for Logical classes)

Then, if I am making sense with the above, what Product Model class should be used against a Service/Offering. I can see that there is a Service Model (cmdb_service_product_model) class but I was told this should be reserved to model SaaS type Application Services.

Any feedback/tips would be appreciated. Thanks.

Barry Kant · ‎02-20-2024

Hi Jaques,

you can make a mapping in the Model Categories table .
There is a scheduled job that can create these model (for the logical objects) :
CSDM Product Model Assignment it is set as on demand.

It create records at product model tables for:

//business service - from table: cmdb_ci_service_business to table: cmdb_service_product_model

//technical service - from table: cmdb_ci_service_technical to table: cmdb_service_product_model

//service offering - from table: service_offering to table: cmdb_service_product_model

//SAMS requires different fields for software_product_model - from table: cmdb_ci_service_auto to table: cmdb_software_product_model

//business application - from table: cmdb_ci_business_app to table: cmdb_application_product_model

BR,
Barry

View solution in original post

iwoida · ‎08-19-2025

Sharing a topic detailing the CSDM Product Model Assignment scheduled job - https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/csdm-implementation/t...