We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Why are department records expected to only reference 'customer' companies?

PaulKilkelly
Tera Contributor

I'm building out a typical internal company structure (company>business units>departments). Does anyone know why, out of the box, the cmn_department.company is set to only reference core_company records where customer=true?  Makes no sense to me but perhaps I'm missing something 🙂

2 REPLIES 2

chaithu1489
Kilo Sage

Thanks Luffy. At least I’m not alone in my confusion here!