Why are life cycle mapping legacy field updates not accepted?

Rebecca L
Tera Expert

‎04-15-2022 10:11 AM

I am working on completing an incomplete setup of CMDB, currently at the point of 'Migrate to CSDM life cycle standards' and am seeing oddities in my company's instance.  I compared my finding to a PDI and found something similar.  

When the two records below are opened, the Legacy field value does not match any selectable options. 

find_real_file.png

find_real_file.png

In my company instance, updates to the legacy field value are not accepted.   

What is the reason for this?

 

Preview file
58 KB
Preview file
44 KB
Preview file
58 KB
Preview file
54 KB
Preview file
44 KB
  • 1,695 Views
7 REPLIES 7

MikeWilsonNYC
Tera Contributor

‎05-12-2022 10:46 AM

Having the same issue.  If someone learns anything from SN support about it, would appreciate hearing about it here.

0 Helpfuls

Mariano Lemus
Kilo Guru

‎07-26-2022 02:57 PM

find_real_file.pngI am having he same issue the legacy field values show up as numbers in blue, in the list view.  When I open a life cycle mapping record the legacy field value shows the same number, then it disappears.

did you get this resolved by HI support?

find_real_file.png

 

Preview file
160 KB
Preview file
199 KB
0 Helpfuls

Mariano Lemus
Kilo Guru

‎07-26-2022 03:53 PM

Here is an update:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122083

Basically it says it will be fixed in Tokyo.