Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Why are life cycle mapping legacy field updates not accepted?

Rebecca L
Tera Expert

I am working on completing an incomplete setup of CMDB, currently at the point of 'Migrate to CSDM life cycle standards' and am seeing oddities in my company's instance.  I compared my finding to a PDI and found something similar.  

When the two records below are opened, the Legacy field value does not match any selectable options. 

find_real_file.png

find_real_file.png

In my company instance, updates to the legacy field value are not accepted.   

What is the reason for this?

 

7 REPLIES 7

MikeWilsonNYC
Tera Expert

Having the same issue.  If someone learns anything from SN support about it, would appreciate hearing about it here.

Mariano Lemus
Kilo Guru

find_real_file.pngI am having he same issue the legacy field values show up as numbers in blue, in the list view.  When I open a life cycle mapping record the legacy field value shows the same number, then it disappears.

did you get this resolved by HI support?

find_real_file.png

 

Mariano Lemus
Kilo Guru

Here is an update:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122083

Basically it says it will be fixed in Tokyo.