Why are life cycle mapping legacy field updates not accepted?

Rebecca L
Tera Expert

‎04-15-2022 10:11 AM

I am working on completing an incomplete setup of CMDB, currently at the point of 'Migrate to CSDM life cycle standards' and am seeing oddities in my company's instance.  I compared my finding to a PDI and found something similar.  

When the two records below are opened, the Legacy field value does not match any selectable options. 

find_real_file.png

find_real_file.png

In my company instance, updates to the legacy field value are not accepted.   

What is the reason for this?

 

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7 REPLIES 7

MikeWilsonNYC
Tera Contributor

‎05-12-2022 10:46 AM

Having the same issue.  If someone learns anything from SN support about it, would appreciate hearing about it here.

0 Helpfuls

Mariano Lemus
Kilo Guru

‎07-26-2022 02:57 PM

find_real_file.pngI am having he same issue the legacy field values show up as numbers in blue, in the list view.  When I open a life cycle mapping record the legacy field value shows the same number, then it disappears.

did you get this resolved by HI support?

find_real_file.png

 

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0 Helpfuls

Mariano Lemus
Kilo Guru

‎07-26-2022 03:53 PM

Here is an update:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122083

Basically it says it will be fixed in Tokyo.