Why HR Services are not Business Services?

anand9 · ‎10-20-2023

Why I don't see the concept of CSDM in HRSD? To me, HR Services like "New Hire Onboarding" seems like business Services, but in ServiceNow, there is no relationship between HRSD's HR Services and Business Services.

Even in "CSDM Data Model Examples" PPT in now learning assets, onboarding via HRSD is the first example, but it seems we have to configure HR Services and CSDM separately, instead of HR Service table deriving from Business Service (for example).

Thanks

Ahmed Drar · ‎10-20-2023

@anand9 - in my opinion, 'New Hire Onboarding' can be both business service and HR Services.

HR services are used very differently from business services. Their target audience and use cases are radically different.

lets look into definitions first:

according to CSDM, Business service is a service type that is published to business users, and it typically underpins one or more business capabilities.
HR service are the requests and assistance an HR organization provides its employees, such as benefits enrollment, direct deposit setup, and requests for relocation assistance.

HR Service has got very technical use within HR application and also it concern only HR organisation . when you build HR Service you can't link the HR Service to an offering or infrastructure. so HR Services have no use at all from enterprise architecture standpoint .

Another point to emphasise is that, in terms of the CSDM, HR Service might be a business process, an offering, or anything else. I would assume that in the world of service management, the enterprise architect would collaborate with HRIT to align HR business services with the CSDM model, and the HR organisation would structure its HR services in a way that would be appealing to its target audience( not Necessary EA) .

Thanks,

Ahmed

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Jimmers · ‎10-27-2023

I think what Barry is talking about is here. I think Mark also has a couple of YouTube videos on this as well.

Derrick-FMR · ‎10-26-2023

I would hope that the common link between the two is a business capability...

Barry Kant · ‎10-26-2023

From an owner/funding point of view or from an impact point of view?
Those are 2 different things.

Mark Laucus · ‎10-27-2023

I believe it is disconnected because a organization could just implement ServiceNow HRSD and not use ITSM. Why add the challenge of configuring CSDM if not required.

anand9 · ‎10-29-2023

I don't think scope of ITSM decide if you should adopt CSDM or not. You can very well implement APM and/or ITOM without implementing ITSM, you should still adopt CSDM guidelines.