Why HR Services are not Business Services?

[anand9]

Why I don't see the concept of CSDM in HRSD? To me, HR Services like "New Hire Onboarding" seems like business Services, but in ServiceNow, there is no relationship between HRSD's HR Services and Business Services.

Even in "CSDM Data Model Examples" PPT in now learning assets, onboarding via HRSD is the first example, but it seems we have to configure HR Services and CSDM separately, instead of HR Service table deriving from Business Service (for example).

Thanks

[anand9]

Checked in entire CMDB, couldn't find.

[Tomas Lozano]

Those two tables are part of the platform core data model data model. You find them in the application menu 'CSDM'

[Ahmed Drar · Accepted solution]

@anand9 - in my opinion,  'New Hire Onboarding' can be  both business service and HR Services. 

HR services are used very differently from business services. Their target audience and use cases are radically different.

lets look into definitions first:

• according to CSDM, Business service is a service type that is published to business users, and it typically underpins one or more business capabilities.  
• HR service are the requests and assistance an HR organization provides its employees, such as benefits enrollment, direct deposit setup, and requests for relocation assistance.

HR Service has got very technical use within HR application and also it concern only HR organisation . when you build HR Service you can't link the HR Service to an offering or infrastructure. so HR Services have no use at all from enterprise architecture standpoint .

Another point to emphasise is that, in terms of the CSDM, HR Service might be a business process, an offering, or anything else. I would assume that in the world of service management, the enterprise architect would collaborate with HRIT to align HR business services with the CSDM model, and the HR organisation would structure its HR services in a way that would be appealing to its target audience( not Necessary EA)  .

Thanks,

Ahmed

[Barry Kant]

Hi all, 

it will be very interesting to understand the IT impact to HR Services. (like for any other industry type services (IT impact for OT etc). So it will not surprise me if the concept come closer so this can be related somehow. 
As it makes sense in: understand E2E impact/dependency of IT. 

BR,

Barry

[anand9]

I agree, and that's why I raised this concern. CSDM's Business users and organization's employees may overlap depending on use case. Although HR Service is HRSD specific, the employees for which benefits enrollment, direct deposit setup etc services are exposed are not necessarily only human resource, they could be business users - By this, the business users (could be any one from employee) can opt for HR services, like they would opt for any other domain specific services.