CSDM 2.0 Quick Reference Card now available

[Mark Bodman]

Here is a Common Service Data Model (CSDM) 2.0 quick reference card that you can print and use.  Print this document on one page, double sided.  The front is the overall model, the back provides the specific tables and relationships that CSDM specifies.

Enjoy!

[Harps1]

Cheers Mark, always useful to keep around. 

Do you think at Knowledge this week we will receive a portfolio of model examples? I believe last years knowledge referred to one being released. 

[scott_lemm]

Yes, we will be releasing 3 examples:

• Platform - using ServiceNow as an example
• Shared Technical Service - using Active Directory as an example
• CSM - using a Telco provider as an example

Send us your ideas for our pipeline of model examples.

Thanks,
Scott

[Harps1]

Appreciate it Scott. I know ServiceNow has been modeled many different ways both in the early material of CSDM and community driven responses so it will be great to see an updated version and rational behind it. 

[scott_lemm]

I understand. New with this years Knowledge is a more prescriptive view of "what is a Service" and how to categorize them. To that point, we will be providing examples of Technical Services vs Business Services using sample data from Customers. This has always been a struggle for which we will be providing guidance in the short-term as well as technical solutions in future releases.

For anyone not able to attend one of the 3 CSDM Labs, we will be posting material here on our Community by end of the week. 

[Mary Vanatta]

It would be helpful for BPC and TC's how to map some End user "business services/offering" regarding desktop software,desktop hardware.  Many companies do want to track incidents/changes on these on Go Live day.  

[PaulSylo]

very useful

[Alec Hanson]

That is great to hear Scott, the Labs filled up very quickly 🙂

[Alec Hanson]

Agree Mary that would be a good Model to draw out to allow the benefit of the full business service/offering aspects which I have seen just ignore for the desktop estate.

[Stig Brandt]

Ok, good with examples. maybe also consider to include 

- Contract(s) as the agreement between customer/supplier for the technical service

- still looking for answers with regards to the Incident process, when there is both a Technical Service Offering and Business Service Offering involved, and the offerings is triggering the SLA's?

ex. Office 365 example below, don't know if it makes any sense:

[Vargas]

It would be extremely helpful to get more examples.