ACL: I want to show assignment group, assigned to reference field in case tabl for snc_external role

Karthik152
Tera Expert

I have created read ACL for the Assignment group. Assigned to field in case table as well as task table, when I try to impersonate the snc_external user, they can't see both fields,

 

Attached screenshots for reference

10 REPLIES 10

Hello @Karthik152 ,

 

As I can see, there are multiple ACLs for the assignment_group field. So, as Ankur sir said, use access analyzer by going to Access Analyzer -> Analyze Permission and put the values in the required field, and you will see the blocked records.

 

For example -

 

ShraddhaKadam_0-1753251723274.pngShraddhaKadam_1-1753251760867.png

 

 

If my response was helpful, please mark it as correct and helpful.
Thank you.

Thanks for the feedback, Read Access is blocked eventhough ACL is created for it, how we can grant permission for it?

@Karthik152 
Add your role to the existing ACL and check if that is working.

If my response was helpful, please mark it as correct and helpful.
Thank you.

Ankur Bawiskar
Tera Patron
Tera Patron

@Karthik152 

did you use access analyzer and debug which ACL is blocking?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

When I impersonate a user with snc_external, I dont have access to analyzer