ACL: I want to show assignment group, assigned to reference field in case tabl for snc_external role
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07-22-2025 10:17 PM
I have created read ACL for the Assignment group. Assigned to field in case table as well as task table, when I try to impersonate the snc_external user, they can't see both fields,
Attached screenshots for reference
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07-22-2025 11:25 PM
Hello @Karthik152 ,
As I can see, there are multiple ACLs for the assignment_group field. So, as Ankur sir said, use access analyzer by going to Access Analyzer -> Analyze Permission and put the values in the required field, and you will see the blocked records.
For example -
Thank you.
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07-22-2025 11:52 PM
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07-23-2025 12:08 AM
@Karthik152
Add your role to the existing ACL and check if that is working.
Thank you.
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07-22-2025 11:03 PM
did you use access analyzer and debug which ACL is blocking?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-22-2025 11:06 PM
When I impersonate a user with snc_external, I dont have access to analyzer