Business rule triggering multiple times
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07-22-2025 06:36 AM
before business rule
insert and updated checked
some conditions
when i am creating a incident there should be just one log but i can see 4 logs
i don't know why it is happening.
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07-22-2025 06:41 AM
Hi @AnkushH ,
is your BR containing current.update() statement? or any other BRs on that table containing that statement?
usually that causing this issues
please share the BR screenshots along with the the script
there should be some other component retriggering the BR ( I usually check if there any BRs with current.upate() statement)
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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07-22-2025 06:52 AM
I have not used current.update().
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07-22-2025 06:42 AM
Hi @AnkushH this is not enough to give you and constructive answer 😛
please share some details
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07-22-2025 07:13 AM
Its a before business rule
when to run = before, runs on Insert and update meaning checked for insert and update on business rule page
some conditions (which are not related to the issue)
my only concern is that it is triggering multiple times and i can see it in logs
is that due to internal updates I don't know.