Add priority and activties to SP ticket

Roshni1
Tera Expert

I have a requirement to add "Priorty" to the Service Portal page (see pic) and when an the Service Desk changes the priorty would like that to be updated in SP as well.  

 

I am not able to find where to change this script.  This is from a Record producer 

 

I am not very good with scripting but hopefully it isn't too complicated to figure out. 

 

Thank you all again

1 ACCEPTED SOLUTION

Shruti
Mega Sage
Mega Sage

Hi,

1. Go to widget on the portal

2. Press Ctrl+right click and go to widget in editor

Shruti_0-1753247830995.png

3. Go to the server script and add priority field to the highlighted line

Shruti_1-1753247935011.png

 

 

View solution in original post

2 REPLIES 2

Shruti
Mega Sage
Mega Sage

Hi,

1. Go to widget on the portal

2. Press Ctrl+right click and go to widget in editor

Shruti_0-1753247830995.png

3. Go to the server script and add priority field to the highlighted line

Shruti_1-1753247935011.png

 

 

Roshni1
Tera Expert

Thank you that worked great