Adding ticket Description in the mention email.
						
					
					
				
			
		
	
			
	
	
	
	
	
Options
			
				
					
	
			
		
	- Mark as New
 - Bookmark
 - Subscribe
 - Mute
 - Subscribe to RSS Feed
 - Permalink
 - Report Inappropriate Content
 
07-30-2024 12:45 AM
Hi i wanted to add in the description in the mention email at the Email script. But when i tried to put in the code to display but all it gives was undefined. but it was able to get other information.
	var recordGR = new GlideRecord(current.table);
	if(recordGR.get(current.document)) {
		var displayValue = recordGR.getDisplayValue();
		var subjectText = displayValue
			? displayValue
			: "a record discussion";
		var tableDisplay = recordGR.getClassDisplayValue();
		var linkText = displayValue
			? "the " + tableDisplay  + " record " + displayValue
			: "this " + tableDisplay  + " record ";
		email.setSubject("You have been mentioned in " + subjectText);
		template.print("<p>You have been mentioned by " + current.user_from.name +"</p>");
		template.print("<p>description "+ current.desciption + "</p>");
		template.print("<p> comments as :<p>" +  recordGR.comments.getJournalEntry(1) +"</p></p>") ;
		template.print("<p> in <a href='/" + recordGR.getRecordClassName() + ".do?sys_id=" + recordGR.getUniqueValue() + "'>" + linkText + "</a></p>");
	}
	
		0 REPLIES 0
	
		
		
			
			
			
					
	
			