Hello community,
Please help.
As the web support is not helpful at all so posting here with the hope that someone will read and help with my data.
I was a part of organization named Cognizant and was leaving the company, so I want to move all my certifications/now learning data from the ID (@cognizant.com) and merge it with my personal gmail ID (@gmail.com).
Just to confirm my case was:
@cognizant.com got all my certifications/vouchers/now learning completed-in progress courses and no community data
@gmail.com this got 150 accepted solution in the last 3-4 months and countless efforts on community, but there is no now learning data here.
I have gone through this KB throughly and created a case to confirm with ServiceNow and explained my case, the case was created with my @cognizant.com before leaving the company. The reason I created this case because I was afraid of losing 4-5months/hundreds of hours of efforts on the community.
https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208
I explained the above situation and asked the question below. What is mean by 'current id profile will be completely overwritten by the old id, does it mean firstname/lastname/picture or what', also this is in the column of 'old ID will be ratianed on the new email ID' instead it should be in data lost column atleast for new ID'.
From the case I have been advised no it won't delete your community data instead it would be merge and I should do that before leaving @cognizant.com.
https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208
I logged in with @gmail.com and initiate the process as per this KB to move my all now learning data from @cognizant.com to @gmail.com, so I can have my nowlearning and community data under one ID personal ID which is clearly explained and asked in the case from ServiceNow support team.
https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208
Anyway this merge process was disaster for me and I don't understand why you have to delete community data for target user when you moving community data from User A to User B, the merge has deleted all my community efforts done under my personal ID @gmail.com, I would blaim myself if I won't read this KB article/don't create a case with ServiceNow support team and clarify before merge, their support team should raise this concern immidately no it would delete all your community data under the target ID when I created the case with ServiceNow support.
All this 4-5 months/hundred of hours of efforts DELETED by the ServiceNow merge process.
All my 150 posts are showing me as 'Community Alums'
All of this data has been deleted with no backup-recover plans.
It's not finished here, this merge process and deleted my ID and I can't access the community anymore.
This is the answer from the ServiceNow web support team. So after you screw ALL my community data no one now support that community data.
The incident created with web support : INC1470202, here is the reply, which means we don't care if you contributed 4-5 months.
ALL my community data gone and I can't access/login to community either, I don't think this merge process actually works or tested.
Please help as the ServiceNow support team is not helpful at all, it's been 3 weeks chasing this everyday and no one really bothers.
