Application Development Fundamentals on Demand Lab 6.3 Issue

[britolliver]

Hi everyone,

I am currently taking the Application Development Fundamentals on Demand course and have made it to Lab 6.3 where the goal is to send an email. I have done all the necessary steps and re-did them to ensure I was doing everything correctly, but I am not seeing the emails as expected. I know for a fact that I am doing everything correctly because everything associated with this course and this particularly lab works up to this point and I double checked all the steps and logic. I am thinking something may be wrong with emails in my instance.

Additionally, when I initially looked at the emails created on today, there were emails that were sent today that I did not create (may have been a scheduled job that came with the instance). I closed my instance and opened it back up. Now I cannot see any emails created on today.

What can I do if I am stuck in a course like this?

Has anyone had this issue?

Should I move forward even though this is a very important part of the course?

[Juhi Poddar]

Hello @britolliver 

That's fine.

You can check the notification is enable for that user in sys_user table. 

I believe you are referring the ebook for the course.

Refer the section: Receiving Email notification from ebook.

Screenshot1 from ebook:

Screenshot2 from ebook:

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[britolliver]

Thank you! It looks like my notifications are enabled, but my events are not processing. They are staying in ready. When I manually choose to process them, the email doesn't send.

I followed every step and watched the videos. I am not sure why it isn't working but I really need to finish this course. Do you have any tips?

[Juhi Poddar]

Hello @britolliver 

You don't have to manually change the state. Now you know the issue is in event.

Next debugging step would be to check the script that triggers the event.

Check the event log if you are receiving the event parameters.

Also please share the script and few screenshots, that would help me to analyse the issue more clearly.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You

Juhi Poddar

[britolliver]

Update.

After following your steps, I noticed that my events are not processing. I am going to try to figure out why, but I really don't know. Thank you. 

[Sandeep Rajput]

@britolliver Please refer to this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129#:~:text=The%20user%20.... 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135

and see if they help you debug your issue.