Assessment Simulator Task 1: Personalize Your Instance (Content)
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03-22-2026 09:53 AM
Task Instructions:
1. Impersonate 'Platform User'.
2. Set your instance preferences to show date and time formats on forms.
3. Set your instance preferences to show help tips on forms.
Hello community, I've done this task several times and it doesn't work. Has anyone experienced this problem?
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03-22-2026 01:05 PM
Hi @VenkatK75140745,
are you impersonating that particular user?
Verify that you are not logged in as System admin and if you are indeed impersonating, try to mark the toggles off, then reload the page and mark them on again. Sometimes this helps.
Eventually log out, clear your browsing history, log in and repeat above. Using another browser or logging with incognito mode could also help.
Let me know what happened when you tried this
On a break from this Community, too much collusion and self-boosting to handle... RIP
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03-22-2026 10:25 PM
I am also thinking you have not impersonated by Platform User.
Refer this video and complete your task.:
https://www.youtube.com/watch?v=fV5O3xckXvk
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti