Assessment Simulator Task 3 - Create and Comment on a Record

[pkaramsetty]

Assessment Simulator Task 3 - Create and Comment on a Record

[GlideFather]

Ahoy @pkaramsetty,

what I remember that helped me was creating that incident with given details, saved it and then added a comment in an additional step. Not populating the Additional comment directly and saving as one step.

If that doesn't help then check [Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Create and Comment on a Record or another ones from the same series by Carrie

[CN-L]

Hi @pkaramsetty - I assume you're looking for some guidance as to why the validation is failing for this task?

Check out [Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Create and Comment on a Record to see if this helps. If you're still stuck, can you provide some more information and a screenshot of the Incident that you created during this task as this will help the community to assist you better.

[pkaramsetty]

I did both ways adding Customer visible comments before creating and after creating the Incident. But still the error is not going away. If It's not passed, remaining sections are locked to go further.

[CN-L]

Can you provide a screenshot of the incident you created during this task?