Cannot Login to PDI Instance after Resetting Password through Developer Website

[Eric Bardon]

After changing my PDI password through the developer website, I cannot login using the new credentials provided. Already tried opening in other browsers and asked help to other people in loggin in my instance but it still does not work.

[AndersBGS]

Hi @Eric Bardon ,

If you can't access your PDI with the new password directly, then go through https://developer.servicenow.com/dev.do#!/home to see your password or reset it once again. 

[stevemarkovick]

I’ve run into similar issues after resetting a PDI password. Sometimes it’s just a browser cache problem, so clearing cookies or trying incognito mode helps. Other times, the reset doesn’t fully apply, and you need to request another reset email. If nothing works, opening a ticket with ServiceNow support is usually the fastest way to regain access.

[Bill Ye Zhang]

Hi Eric,

Try disabling Account Recovery under  Multi-Provider SSO > Account Recovery > Properties.  It worked for me. 

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2072497