Close a Requested item as soon as it's created

[AdieB]

Long story short I have a catalogue item that creates an interaction. As per standards, an RITM is also created. I want this RITM to be closed or deleted as soon as it's created and I've tried several different business rules to help with this. I'm obviously missing something as none have worked. I'm trying to use Flow designer (see picture attached). Any assistance would be most appreciated.

[Bhavya11]

Hi @AdieB ,

 Could you please try something like below

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks,

BK

[AdieB]

Thanks for this. What conditions did you set for Updated Requested item. Was it closed /deleted?

[AdieB]

Thanks @Bhavya11  Did you close or delete after selecting Update Requested Item Record?

[Bhavya11]

hi @AdieB ,

No i am marking RITM to Close Incomplete and state as Closed Skipped

there is no condition

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks,

BK