Close a Requested item as soon as it's created

AdieB
Tera Contributor

Long story short I have a catalogue item that creates an interaction. As per standards, an RITM is also created. I want this RITM to be closed or deleted as soon as it's created and I've tried several different business rules to help with this. I'm obviously missing something as none have worked. I'm trying to use Flow designer (see picture attached). Any assistance would be most appreciated.

6 REPLIES 6

AdieB
Tera Contributor

Thanks so much @Bhavya11 . This would work except for how I've created the interaction. As the catalogue item comes first I'm happily deleting it, however the interaction doesn't get created. Back to the drawing board:)

Hi @AdieB ,

 

Glad to hear that! .If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."