Content Management Pages Suddenly Showing Different Font and Colors Without Any Version Update

[BalaEswariB4530]

Hi Community,

We are experiencing a sudden change in the look and feel of our Content Management (CMS) pages in ServiceNow.

Until recently, our CMS pages used to have a clean, black font style with smaller font sizes and a standard layout. However, without making any changes to our theme, CSS, portal configuration, or applying any version upgrades, we are now seeing:

• Blue-colored font (especially in the side navigation and headers)

• Larger font sizes

• Changed spacing and UI styling

📷 I've attached screenshots showing the previous (expected) look vs the current (unexpected) UI styling:

• [Previous look] – black text with standard font sizes

• [Current look] – blue text with larger fonts and new styles

To confirm:

• No changes were made to CMS Themes, CSS Includes, or the Portal record

• No version upgrade or patching was done recently

• The issue appears across multiple user systems and browsers

Client ask to revert to older version . please help me.

Thanks in advance for your support!

[BalaEswariB4530]

Hi Community ,
Can anyone please respond with the solution or cause of issue as client is asking to revert to the previous ui but i coundn't find the version to revert back as no changes are made