I was looking for automatic issue creation when an assessment question is answered 'No' i need issue to be created for each response.Note all the questions are of Yes/No . For Example, i have 10 assessment question out of which i have answered 4 ques...
Hi everyone! I'm currently studying for my ServiceNow certification. Coming from a food science background with extensive experience in customer service and business development, I'm looking for advice on bridging the gap and succeeding without a tec...
Hi all,I’m currently working on a UI Action where I need to execute both server-side and client-side logic when the user submits a record. Specifically on the Client side, I want to make the record "read-only" once it has been selected and submitted ...
When my window is minimized above 768 px my buttons would overlap my img i made some adjustments to the header widget with the following script to make the buttons collapse within the hamburger when minimized to a bigger screen size. THIS WORKED howe...
Hello Team, How to create Bulk Catalog item request using an excel file Here are the below catalog item fields: Requested for (requested_for) and Type: ReferenceSummary (Summary) and Type: Single Line TextDescription (Description) and Type: Multi Lin...
Hi All, I wanted to check if there's a way to enable Virtual Agent to be used by Live Agent in SOW. Reason behind this is for agent check with VA on the knowledge to use, processes to follow, etc vs having to search a vast knowledge base. Please let ...
Hi My PDI instance is not starting and it is saying offline and wait for few minutes. It is almost more than 3 hours and still offline. I made international trip and it was working fine over there. After I returned back to home country the instance...
Can only admins or anyone assign tickets to the assignment group users using ServiceNow Link in edge browser (Mobile)?
Please explain answer = (new global.SPMUtilsFactory().getUtils()).checkServiceAuthorization(current);
The system address filter is not ignoring the emails from any domain. I have used "Ignore Sender" and even created custom address filter and added it to deny certain domain emails. But still system is processing it. I know this can be done through in...
Hi All, On the Portal when we click on My Task we can see "Open Tasks" and "Completed Tasks" and once we click on the task record, right now we can see two tabs "Details" and "Activity". So after the Activity tab we want another tab which is "Request...
ITSM Incident Prioritization: Generative models can assist in prioritizing IT service incidents and requests by analyzing historical incident data, severity levels, and business impact, helping organizations allocate resources more effectively and im...
Hello,I'm not able to get this,There is a on start transform script which clears the field and other transform row script will update the same field, but while scheduled importing data it is clearing and updating and then again clearing the field. Bu...
Hello,Currently working on a team and we are assigned to locate defects that the customer has identified within multiple instances. This was previously developed by another team and we are having to go through their created portal instances to trace...
Hello, when creating an Incident Template, can you lock down the short description field as to block people from altering any information.
