Instance not waking up from hibernation
Hi, my instance is not waking up (this has been the case for the past 7 days). Looking for assistance, please. Thanks
Forum Posts
Resolved! Instance will not wakeup
I have tried several times (over 10) since yesterday up until today.I tried choosing refresh instead.I've logged out and back in a few times.Site recommended reaching out to Instance Help first when I went to release instance-Instance DEV214061
Loop in flow
In a flow, approval should be sent to requested for's manager and after it is approved next approval should be sent to Requested for's Manager's Manager and this process should continue until there is no manager.I can't get the logic to achieve this....
SMS Major Incident Management
Hi Everyone, I have a requirement to include SMS as one of the Communication Channel on Major Incident Workbench. I have a third party SMS API which will be used to send the SMS to users, however, while going through the documentation, I found that t...
ServiceNow Knowledge 2025
1. The ServiceNow AI Platform At #Knowledge2025, ServiceNow unveiled its “next chapter” — rebranding the Now Platform as the ServiceNow AI Platform. 易 Purpose-built for AI agents, it hosts thousands of ready-to-work agents to reason, adapt, and auto...
How to access data from a table in inbound action
I want to pick values from a multirow table. SBU Head Email IDXYZSBUABC how to retrieve the value as XYZ for field SBU Head Email ID
Use Cases to conduct ServiceNow Competition in Organization
Hello Every One, We want to conduct ServiceNow Competition in our Organization quarterly. It would be Helpful if some one help me with the Use cases or Problem statement. To groom our Juniors we want to conduct the competition which helps to enhanc...
Resolved! Customization of Activity Stream email visibility
Hi,Is there a way to customize who can see emails in Activity Stream for Security Incident? The requirement is that only handful of users should see those emails, people from few groups. I wonder is there a way to put some restriction on activity of ...
Need to show red alert on custom notification icon in service portal
I have created a custom notification icon inside header menu in service portal. Now i want to show red alert on notification icon whenever user receive any notifications. How to achieve this?
When publishing kb article in ServiceNow the dialogue The popup dialogue box is not appearing.
Hi when I'm publishing a knowledge article I'm getting a popup message"This article may be visible to unauthenticated users after it is published. Do you still want to proceed?" for Human resource knowledge base, but for remaining knowledge base it i...
Knowledge Management - Knowledge Article AQI Process
Can you configure the system to only run AQI checks for a specific percentage of articles within a knowledge base? Is this an all or nothing feature? I'm looking to implement the AQI function but I would prefer not to have all KAs require this check...
List collector - how to manupulate data in the dropdown of List collector
Hi Team,I have a list collector where the data is getting retrieved form a table and by default it's taking the 'Name' column. I want to manupulate and concatenate some data to the name column values and display it in the dropdown of the list collect...
Incorrect Caller Field Population in Slack for ServiceNow Integration
I’m integrating Slack with ServiceNow using the official Slack API and the Slack plugin for ServiceNow.The issue I’m facing is that the “caller” field in the incident created through this integration is being populated with the default System Adminis...
White Paper: ServiceNow Business Smart Customization
ServiceNow offers extensive capabilities to tailor the platform to business needs. However, unchecked customization can lead to significant technical debt, upgrade failures, and inconsistent user experiences. The Business Smart Customization Matrix (...
Attachment - [Update] [Delete] action
Hi Guys, Do anyone have idea on, where do the highlighted UI action configured.
