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Insance isn't opening

My instance was working last night.  This morning when I tried to go open it, it just goes to the servicenow homepage for some reason. It's showing as online. I tried refreshing the instance and deleting my cache. My friend tried opening it as well. ...

Resolved! Set default value of Request Catalog Yes/No Variable

I'm trying to set the default value of a Yes/No variable field in my RITM to be "Yes", but for some reason it will always default to "No." It will successfully default to "Yes" in the request form, but not in the RITM itself. I've tried setting the d...

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ddzhang by Tera Contributor
  • 3332 Views
  • 7 replies
  • 0 helpfuls

Resolved! Regarding flow designer

Hello Everyone,In my flow i am assigning the created ritm to a xyz group(example)in the next step i was dot walking to fill the assigned_to field with xyz group's manager.when i created a request through portal assigned_to field is not filling when i...

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venkyk1309 by Tera Contributor
  • 1574 Views
  • 6 replies
  • 1 helpfuls

Micro certification Service now assessment task 6

I clearly followed the instructions and created the dashboard and created a bar graph from priority incident and did everything as per the instruction but still the task is not validating. After doing all that it's still showing (Using the Report Des...

raghavvk by Tera Contributor
  • 4019 Views
  • 10 replies
  • 3 helpfuls

Resolved! Plugin questions (Release Notes)

Hi,I recently updated our Dev instance with the latest round of plugin updates.  One of our internal clients had questions about one of the updates.  Does ServiceNow have a team that specializes in questions related to Plugin updates?  Should I just ...

RodHill11 by Tera Contributor
  • 2184 Views
  • 6 replies
  • 1 helpfuls

Resolved! Reporting on custom variables

First let me apologise for putting this in probably the wrong group, and for asking the following question which I'm sure has been answered many times before. I am new to Service Now and just trying to get my head round the data dictionary so I can c...

peterleathe by Tera Contributor
  • 2287 Views
  • 4 replies
  • 0 helpfuls

Highlight the button in workspace

Hi,  I'm working on workspace creation where I have used a button component. I would like to have that button highlighted until another button is clicked. Please help me to achieve this requirement. These indicates the phase of the record.. depending...

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harshaa0567 by Tera Contributor
  • 642 Views
  • 1 replies
  • 0 helpfuls

Change field label dot-walking in database view

In English Hello community, I'm creating a database view, but one of the fields I inserted in the list layout is dot walking, I need to change the label of this field, I tried to change it using the Field label <sys_documentation> but it didn't work ...

Community Alums by Community Alums  
  • 1520 Views
  • 4 replies
  • 0 helpfuls