Playbook compatibility with classic view?
Does playbook works in classic view (main ServiceNow screen UI16)?Are there any plans to enable in future?
Forum Posts
Unable to Assign Vulnerability records to Problem (Remediation task) record in ServiceNow.
Hello ServiceNow Team,I’m facing an issue with adding Remediation Task (sn_vul_vulnerability) records to a Problem ticket. Earlier, I could click the Edit button in the Remediation Task related list and directly add records to the Problem. But recent...
SCIM Provisioning with Entra / Groups Moved From One Instance to Another
Hi, We are provisioning using SCIM with Entra to three separate instances of Service-Now. All our groups had separate sys-id's per instance but post update set import, we are seeing the same sys-ids on the source and destination instance. We are ha...
No Reply mail address
Do you recommend using a no-reply address for raising tickets with a 3rd party CRM tool ?
Request for assistance to developing community portal
Hi All,I am developing ServiceNow community for internal use, I am getting stuck in between so need some assistance can anyone help me. That would be helpful in completing this task. Thanks in Advance... Regards,Priya K.
How to populate the RAM field on Risk form in Advanced Risk?
Hi All, How is the RAM field on the risk form populated in the Advanced Risk view?
Resolved! How to send emails that were in an ignored state?
Hello everyone, We had an issue with our servicenow emails stemming from outlook that didn't allow our emails to be sent for the last 24 hours. We fixed the outlook issue, but we have about 200 emails that have state "ignored" and mailbox "Failed". T...
Resolved! cannot login serviceNOW PDI 304264
I requested a new Yokohama PDI, and got an error when login with admin: "You need a valid App Engine Studio license to continue working." Please help. Thanks
Mobile- Condition tab in Global context function
Hello everyone,I'm trying to control the visibility of a button using the Condition tab when creating a Function. Specifically, I want the button to be shown only when the following conditions are met:u_user is dynamic me → meaning it's the current ...
How to override record picker close/reset button ?
As per the requirement, on reset/close of record picker it should not reset all the data bind to the controller. Is there any way to do it? Right now record picker on reset it clears all the values bound the the component. which also clears the resu...
Need help on script to populate short description on RITM.
Hi everyone, I need to populate short description on RITM based on choices select through catalog. For example if I select Q1=a then Q2 selected choices on catalog need to populate on RITM short description or if I select Q1=b then Q3 selected choice...
How to dot walk from Agenda Management tab within CAB definitions
Hi All Is there a way we can dot walk within the filter conditions from Agenda Management tab within CAB definitions to check if a particular group has approved the change and then only add the relevant changes within the CAB Agenda list.
Not able to add child group to parent group
Hi,User is not able to add group as child in Parent group. When they open the parent group and go the the child groups tab then click on EDIT button to add select the correct assignment groups to add and it goes to the queue and click on save it but ...
Default Value using field's data
Hi everyone, When we create a child incident from a parent, some fields (like Parent Incident and Short Description) are automatically populated when the child form opens. I’ve created a custom field called u_parent1, and I’d like this field to also...
How to Redirect Admins to a UI Page During Login for Validation?
Hi all, We want to implement a custom login flow in our ServiceNow instance that introduces an additional validation step only for users with the admin role. The goal is to ensure that administrators provide a valid reason and reference a specific re...
