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CSA

Q1 ) What instance resource allows you to access guided tours, information about actions, andinstruction on how to use inputs and outputs in your flow?a) Getting startedb) Wikic) help panel (question mark Icon) (Choose this ans if getting started is ...

pwpriyadars by Tera Contributor
  • 2025 Views
  • 1 replies
  • 1 helpfuls

From Remedy Developer to Servicenow CSA

I've been a Remedy Administrator and halfway Developer-trained.  I have used ServiceNow in the past and am now going to go towards starting my SNOW certification life.  What is the fastest and/or best way to make this transition?

AlfiaF by Kilo Contributor
  • 675 Views
  • 2 replies
  • 1 helpfuls

Service Now Incident tickets - frequent

Is there a way to view and filter all incident tickets that come into my workgroup. My  question is I have been asked to look for frequent tickets that come on more than couple times monthly weekly yearly, and to monitor these frequent tickets to rem...

ChrisM_ by Mega Explorer
  • 741 Views
  • 1 replies
  • 0 helpfuls

Step 6 of Xanadu Lab incident

Hi,I am on step 6 and do not see the green checkmark in order to save the In Progress State. Please advise6.Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to...

MariluB by Tera Contributor
  • 564 Views
  • 1 replies
  • 0 helpfuls

unable to upload text file in the attachment

I am unable to upload a text file with a '.txt' extension as an attachment, but if I type some random sentence in the same file, it uploads successfully.  text file has the below linesReceived: from PH7PR1392.namprd13.prod.outlook.com (2603:10b6:510:...

swamydeepik by Giga Explorer
  • 621 Views
  • 2 replies
  • 0 helpfuls