Email Client template - Change the display name of an email ID

[Sairam3697]

Hi,

The requirement is the From: Display address should be customized. However the email address will be servicedesk@abc.com. 

From  an Incident , when we compose an email and send it to a user , the display name should be xyz , but the email address is servicedesk@abc.com. Can we achieve this through customization ? Or can you help me with the script ?

[Sid_Takali]

HI @Sairam3697 Refer this KB Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0647561 

1. 

2. Open the Email client template using Table column

3. Add your email address in From field under Sender Configuration section

Please mark my response Correct/Helpful

Regards,

Sid

[AshishKM]

Hi @Sairam3697 , 

As you are using Email Client, you can update the default template for this.

-Thanks,

AshishKM

[Yashsvi]

Hi @Sairam3697,

please check below links:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0828858

https://www.servicenow.com/community/developer-forum/select-email-client-template/m-p/2235916

Thank you, please make helpful if you accept the solution.