Email redirection to ESC Portal

[Aswin Chandras1]

Hi All,

I have a email template there I need to add the link of the approval record which should redirect to the ESC portal.

I have tried mail script but it is not coming properly. Instead of native approver should see the information in ESC portal on click of the link. 

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'esc?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">Link</a>';

template.print(url);

Thanks.

[Omkar Kumbhar]

Hello @Aswin Chandras1 ,

Please check out this link

https://www.servicenow.com/community/employee-center-forum/url-in-an-email-notification-to-esc-view-...

Thank you,

Omkar

[Kieran Anson]

I'd recommend looking at the OOB request_approval mail script which is provided by the Employee Center package. In particular, navigating to hrm_todo rather than ticket, to have a consistent approval experience