First name disappears

[QuintenO]

I am currently facing an issue. We have a user in ServiceNow whose first name automatically disappears after a day. We have manually corrected this several times, but each time, the first name on this user's account turns blank again after a day. Interestingly, I tested this in our test environment with another user account, and there, I was able to change the first name without any issues.

Does anyone have an idea why this keeps happening with this specific user?

[Najmuddin Mohd]

HI @QuintenO ,

Can you check in the Activity log with adding first user.
You can know who actually updated that value.
To check is it happening from ServiceNow like any Business rules or any Scripts and SYSTEM would be populated in terms of that.
If manually done or any integration is present it shows that user name or integration user.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Tai Vu]

Hey @QuintenO ,

User data within a ServiceNow instance is often imported from external sources through data imports or integrations. This is usually handled via a data source, import set, scheduled data import or flow, and the transform map is responsible for transforming data to the target table.

In your case, where the first name resets to blank every day, it’s likely that there’s an import set, scheduled job, or flow running daily, which is updating the user’s data. Let's try to have a look to the data source and any associated staging tables to see if this user is being imported there.

Cheers,

Tai Vu